Refund Policy Last update: July 26, 2023
Full Refund for Technical Problems or Defective
We uphold a high standard for the quality of our voice AI services at Voicemy.ai.
If you encounter any technical problems or receive a defective AI model, we are committed to providing a full refund.
To be eligible for a refund, you must contact our customer support team within 24 hours from the date of purchase or subscription.
Please provide us with the defective audio file and a detailed explanation of how you've trained the model. Our team will promptly investigate the issue and process the refund accordingly.
Exclusion of Celebrity Voices:
We would like to clarify that our platform does not offer celebrity voices as part of our services. By subscribing to Voicemy.ai, you acknowledge and agree that celebrity voices are not included in our offerings. Therefore, we do not offer partial or full refunds based on the unavailability of celebrity voices.
Non-Usage of Subscription:
We encourage all customers to make the most of their subscriptions. Please be aware that we do not offer refunds solely due to non-usage of your subscription. It is your responsibility to fully utilize the services provided within your subscribed plan.
If you wish to cancel your subscription, you must do so at least 24 hours before your next billing cycle begins. Failure to cancel within this timeframe will result in non-eligibility for a refund. Please follow the [cancellation procedure on Discord] on our platform or contact our customer support team for assistance.
If you have any outstanding invoices at the time of unsubscribing, it is mandatory to settle these payments. Voicemy.ai does not offer any refunds or reimbursement for outstanding invoices.
Thank you for using Voicemy.ai. If you have any questions or concerns, please feel free to contact us.
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